City44 Terms & Conditions – The Complete Guide to Using Malaysia's Entertainment Platform

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Member", "User" or "you") and city44 ("city44", "we", "the Company" or "the Platform"). This Agreement governs your use of all services, games, features and content made available through the city44 website and any associated platforms.

In this Agreement, the following terms shall have the meanings as defined below:

• "city44 Platform" – refers to the website, mobile application and all online services operated by city44.
• "Account" – refers to the personal account registered by a Member to access city44 services.
• "Balance" – refers to the total funds in MYR held in a Member's Account at any given time.
• "Bonus" – refers to free credits, bonus funds or other rewards granted by city44 to Members under specified terms and conditions.
• "Bet" – refers to any real-money gaming activity conducted by a Member through the city44 platform.

By registering, accessing, or using any part of the city44 platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms & Conditions.

The city44 platform is an exclusive service for adults who meet all of the following eligibility criteria:

• Aged 18 years and above on the account registration date.
• Be legally eligible to enter into a binding contract under applicable law.
• Not listed on city44's self-exclusion register or any related gambling exclusion programme.
• Registering and using an account for yourself — not on behalf of or in the name of another individual.
• Have never been banned or blocked from using city44 services previously.

City44 reserves the right to request proof of age or identity at any time. Failure to provide the required documents within the specified timeframe may result in account suspension or closure. All winnings obtained by underage or ineligible users are void and will be forfeited.

Each individual is only permitted to hold one (1) active account at city44 at any one time. Multiple account registrations by the same individual – whether using different names, addresses, phone numbers, IP addresses, or payment methods – are strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances.

During registration, you are required to:

• Provide your full legal name exactly as stated on your official Malaysian identity document.
• Providing a valid, active Malaysian mobile number for OTP verification.
• Provide an active email address that you personally own and control.
• Create a strong password and ensure it is never shared with anyone.

You are solely responsible for maintaining the security of your account login. Any activity carried out in your account using the correct credentials will be treated as your own. Please contact city44 immediately if you suspect your account has been accessed by an unauthorised party.

All financial transactions on city44 are conducted in MYR. city44 supports the following deposit methods:

All deposits must be made from an account or e-wallet registered in your own name. city44 does not accept third-party deposits. Any attempt to deposit funds from an unauthorised or unknown source may result in account suspension and further investigation. city44 reserves the right to decline any deposit deemed suspicious.

City44 members may submit a withdrawal request at any time, subject to the following conditions:

• The account has completed the full identity verification (KYC) process.
• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals must be made to the same payment method used for the deposit, except in cases approved by the city44 finance team.
• All applicable bonus rollover requirements must be fully met before a withdrawal can be processed.
• Your first withdrawal will require identity document verification, which may take up to 48 business hours.

Standard withdrawal processing times range from 30 minutes to 4 working hours for amounts below RM 5,000. For larger withdrawals, processing may take up to 24 working hours subject to security assessment. city44 reserves the right to request additional supporting documents for withdrawals exceeding certain amounts for anti-money laundering (AML) compliance purposes.

City44 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to rollover requirements (wagering requirements) that must be met before any bonus-related withdrawals are permitted. General bonus terms are as follows:

• Welcome Bonus: Subject to a 10x rollover requirement based on the total bonus amount received. Must be completed within 14 days of the bonus being credited.
• Daily Deposit Bonus: 8x rollover within 7 days. Only slots and Live Casino games count towards the rollover unless otherwise stated.
• Cashback: Generally no rollover requirements apply, though specific withdrawal limits may be in place as stated in the relevant promotion's terms.
• VIP Rewards Bonus: Rollover requirements vary by VIP tier. Check the page VIP Rewards for full details.

City44 reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice. Any attempt to abuse promotions – including hedging bets, opening multiple accounts to stack bonuses, or any other form of bonus fraud – will result in account closure and forfeiture of all associated winnings.

All games offered by city44 — including slots, blackjack, poker, live casino, virtual sports, lottery, and cricket — are governed by their respective rules available within the game interface. General rules applicable to all games are:

• Results recorded by city44's servers are final and binding.
• Any technical disruption during gameplay will be handled in accordance with city44's technical failure policy – affected wagers may be voided or settled at city44's discretion.
• City44 reserves the right to void or cancel bets placed during system disruptions or where odds or game information were displayed incorrectly due to a technical error.
• The use of bots, automation software, or any external tools to play on city44 is strictly prohibited.

City44 offers betting on a wide range of sporting events including football (Malaysia Super League, EPL), badminton, e-sports, cricket, and other international sporting events. Specific Sports Betting terms are as follows:

• Bets accepted before a match begins are valid unless the match is postponed or cancelled.
• For cancelled or incomplete matches, all bets will be fully refunded unless an official result has already been announced.
• Live betting wagers are final once confirmed by the system. No cancellations are permitted after confirmation.
• In the event of a discrepancy between the displayed result and the official result declared by the event organiser, the official result of the event organiser shall prevail.
• City44 reserves the right to limit or decline specific bets without being required to provide a reason.

For cricket betting, please refer to the Cricket for the full rules, including the interrupted match policy (DLS method) and bet management under adverse weather conditions.

City44 members are strictly prohibited from engaging in the following activities. Violation of any of the items below may result in immediate account closure and forfeiture of all balances and winnings:

1. Identity fraud – registering using another person's name, documents, or personal information without their consent.
2. Multiple accounts – holding more than one active account at the same time.
3. Bonus abuse – using unauthorised methods to obtain multiple bonuses, including opening family accounts with the intent of accumulating bonus rewards.
4. Money Laundering – using the city44 platform to transfer or conceal funds obtained through unlawful means.
5. Use of Unauthorised Software – using bots, automated scripts, artificial intelligence, or other software to gain an unfair advantage in games.
6. Collusion with other players – colluding unlawfully with other players in table games or betting to manipulate outcomes.
7. Threats or Harassment – harassing, threatening, or abusing city44 staff or other users.
8. Technical Abuse – exploiting system bugs, technical vulnerabilities or display errors to gain unauthorised financial advantage.

City44 reserves the right to suspend or close any account under the following circumstances:

• Breach of any Terms & Conditions under this agreement.
• Suspicion of fraudulent activity or money laundering.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Upon request by law enforcement agencies or pursuant to a valid court order.
• At the member's own request for self-exclusion.

If an account is closed due to a breach, all remaining balances and bonuses may be forfeited. If the closure is at the member's request or is not due to a breach, all real-money balances (excluding bonuses that have not met rollover requirements) will be returned to the member via the original payment method within 7 business days.

City44 is strongly committed to responsible gaming. We provide a range of tools within your account to help you stay in control of your gaming activity:

• Deposit Limit – set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit – cap the maximum amount you can lose within a set period.
• Session Time Limit – set a maximum duration for each gaming session.
• Cool-Off Period – temporarily suspend your access to games for 24 hours, 7 days, or 30 days.
• Self-Exclusion – exclude yourself from the platform for a period of 6 months, 1 year, or permanently.

To access these tools, log in to your city44 account and navigate to the "Responsible Gaming" section in your account settings. Further information is also available on our Responsible Gaming us.

Under no circumstances shall city44 be liable for any indirect, consequential, or punitive losses, damages, or compensation suffered by a member in connection with the use of this platform, including but not limited to:

• Financial losses arising from game or betting outcomes.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Losses arising from reliance on information displayed on the platform that was subsequently corrected.

City44's maximum liability to any member under any circumstances is limited to the actual deposit amount made by that member in the 30 days prior to the claim being raised, excluding bonuses.

All content, designs, logos, graphics, interfaces, software, and other materials available on the city44 platform are the exclusive property of city44 or its licensors and are protected under Malaysian and international intellectual property laws. You are not permitted to:

• Copying, reproducing, republishing, uploading, or transferring any city44 content without prior written permission.
• Using the "city44" name, logo, or any of our trademarks for commercial purposes without authorisation.
• Reverse engineering or attempting to copy the source code of any part of the city44 platform.

City44 reserves the right to modify these Terms & Conditions at any time. In the event of material changes, city44 will notify members via:

• An in-platform notification upon your next login.
• An email notification to the address registered on your account.
• Announcements on the city44 main page.

Your continued use of the city44 platform after the effective date of any changes constitutes your acceptance of the updated Terms & Conditions. If you disagree with the changes made, you have the right to close your account before the effective date of those changes.

If you have any questions, concerns or complaints regarding these Terms & Conditions or your use of the city44 platform, please contact us through the following channels:

• Email: support@city44.ws (response time: within 24 working hours)
• Live Chat: Available 24/7 via the chat icon on the city44 platform
• Telegram: Official city44 support channels (check within the platform)

For formal complaints that have not been resolved through standard support channels, please submit your written complaint to the email above with the subject line "FORMAL COMPLAINT", along with full details of the issue you are experiencing. city44 is committed to resolving all complaints within 7 business days.