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Account & Registration
7 questions
Creating a city44 account is simple and free. Visit registration page, enter your full name, Malaysian phone number, email address, and date of birth. Then create a username and password, verify your phone number via OTP, and your account will be activated instantly. The entire process takes less than 2 minutes. You must be 18 years of age or older to register.
No. city44 enforces a policy of one account per individual strictly. Registering multiple accounts using different names, phone numbers, or payment methods is a violation of our Terms & Conditions and may result in the closure of all associated accounts and forfeiture of all balances. If you're having trouble with an existing account, please contact our customer support team for assistance.
You must be at least 18 years old to register and play at city44. This is a policy we enforce strictly to comply with the law and protect minors. Age verification will be carried out during the KYC (Know Your Customer) process before your first withdrawal is processed.
Log in to your city44 account, go to "Account Settings", and select the section you wish to update. Changes to sensitive information such as your phone number or email address require OTP verification for security purposes. Changes to your full name require submission of an identification document and approval from our support team within 1–2 business days.
Yes. If you wish to permanently close your city44 account, please contact our customer support team via live chat or email at support@city44.ws. Ensure all real money balances have been withdrawn before submitting your account closure request. The closure process is typically completed within 3–5 business days. Alternatively, you may activate the self-exclusion feature without fully closing your account — see the Responsible Gaming.
Go to the Log In and click "Forgot Password?". Enter the Malaysian phone number you registered with – a 6-digit OTP code will be sent within seconds. Enter the code and set a strong new password (at least 8 characters with uppercase letters, lowercase letters, and numbers). You can then log in immediately with your new password.
KYC (Know Your Customer) verification is required before your first withdrawal. Accepted documents include: Malaysian Identity Card (MyKad) – both sides, or Malaysian Passport that are still valid. Ensure that your document images are clear, unobstructed, and fully legible. The verification process is typically completed within 24 hours of receiving complete documentation.
Deposits & Payments
7 questions
city44 supports all major local Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX internet banking including Maybank2u and CIMB Clicks. All payment methods must be registered in your own name – third-party payments are not accepted, for the security of your account.
The minimum deposit at city44 is RM20 for most payment methods. This amount may vary for certain methods or specific promotional bonus claims — please check the relevant bonus terms. There is no general maximum deposit limit, though you can set personal limits yourself via the responsible gambling controls in your account.
Most deposits are credited instant once payment is confirmed by the system. If your balance has not updated within 10 minutes, try refreshing the page first. If there is still no change after 15 minutes, contact city44 customer support via live chat and include: your transaction reference number, the RM amount, the time of the transaction, and a screenshot from your payment app. Our team will review and resolve the issue within 30 minutes.
No. city44 only accepts deposits from payment methods registered under the same account holder's name. Payments using third-party accounts (family members, friends, or others) are not permitted and may result in account suspension and funds being held until identity verification is completed. This policy exists to protect the security of all parties.
Log in to your city44 account, go to "Account Settings" → "Responsible Gaming" → "Deposit Limits". You can set a daily limit (e.g. RM100), weekly limit (e.g. RM300), or monthly limit (e.g. RM800). Limit reductions take effect immediately, while limit increases are subject to a 7-day cooling-off period. For more details, visit the Responsible Gaming ours.
Deposits can fail for several common reasons: insufficient e-wallet or bank account balance; your e-wallet's daily transaction limit has been reached; an unstable internet connection during the payment process; or a temporary outage on the provider's payment system. Try a different payment method or wait a few minutes before trying again. If the amount was deducted from your account but the deposit did not go through, contact our support team with proof of the transaction.
city44 does not charge any processing fees for deposits made via all supported payment methods. However, your e-wallet or bank provider may apply their own transaction fees — please check with your provider directly. The amount credited to your city44 account will match exactly what you deposited.
Withdrawals & Processing
6 questions
Withdrawal to e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay) are typically completed within 30 minutes to 2 hours. Withdrawals to bank account via DuitNow or FPX requires 1 to 4 business hours. Withdrawal requests submitted outside business hours (after 10 PM) may be processed on the next business day. If your withdrawal has not been received within 24 hours, please contact our support team.
The minimum withdrawal amount at city44 is RM50. There is no general maximum withdrawal limit, but withdrawals exceeding RM10,000 may require additional processing time and further verification by our finance team before being approved.
This typically happens when there is unmet bonus rollover requirements. When you receive a bonus, you are required to wager a specified amount before those funds become eligible for withdrawal. Check the "Active Bonus" section in your account to see how much more needs to be fulfilled. In addition, incomplete KYC verification may also hold up your first withdrawal.
No. All city44 withdrawals will only be processed to an account registered under the same name with your city44 account. This is an anti-money laundering (AML) policy that must be followed. Please ensure the name on your bank account or e-wallet matches the name registered on city44. Any withdrawal to a third-party account will be automatically rejected.
Withdrawals may be declined for several reasons: KYC verification is incomplete; bonus rollover requirements have not been met; the recipient account details do not match the name registered on your city44 account; or there is suspicious activity on your account that requires further security review. city44 will send an email or SMS notification explaining the reason for the rejection. Contact our customer support team if you need further clarification.
city44 allows up to 3 withdrawal requests per day for standard accounts. Platinum and Diamond VIP members enjoy higher withdrawal limit flexibility. If you need to withdraw beyond the daily limit, please contact our customer support team for dedicated assistance.
Bonuses & Promotions
7 questions
Welcome bonus up to RM388 credited automatically after your first qualifying deposit. No special code is needed — the bonus is activated automatically for all new members who make their first deposit within 7 days of registration. Please read the applicable rollover terms before using the bonus. Terms & Conditions full terms for this bonus are available on the relevant page.
Rollover refers to the total amount you need to wager before a bonus can be withdrawn as cash. For example: if you receive a RM100 bonus with a 10x rollover, you must place a total of RM1,000 in bets (RM100 × 10) before that RM100 bonus becomes eligible for withdrawal. You can monitor your rollover progress in real time under the "Active Bonuses" section of your city44 account dashboard.
If the rollover requirement is not met within the bonus validity period (typically 7–14 days depending on the bonus type), the bonus will expire and be automatically removed from your account. Your original deposit amount is not affected — only the bonus amount will be debited. Always check the bonus expiry date under "Active Bonuses" and plan your play accordingly.
The daily rebate (cashback) is a percentage of your net daily losses returned to your city44 account the following day. The rebate rate depends on your VIP membership tier — starting from 0.3% for standard members up to 1.2% for Diamond VIP members. Rebates are credited automatically every day with no manual claim required. There are no rollover requirements on daily rebates.
Yes! The city44 referral programme lets you earn a bonus of up to RM50 for every friend you successfully refer who registers and makes their first deposit. Your friend also benefits from their own welcome bonus. Grab your personal referral code from your city44 account dashboard and share it with your friends. Referral bonuses are credited once your friend meets the minimum deposit requirement.
Yes, you can opt out of certain bonuses by contacting city44 customer support before you start playing with that bonus. Once you start using the bonus funds in games, the bonus can no longer be cancelled. If you'd prefer to play without bonus conditions, let our support team know and they can configure your account to decline automatic bonus offers.
If your bonus does not appear within 15 minutes of a successful deposit, first check that you meet the minimum deposit requirement for that bonus. If all conditions are satisfied, contact city44 customer support with your deposit reference number, the RM amount, and the name of the expected bonus. Our team will review and credit the bonus within 30 minutes.
Games & Platform
8 questions
city44 offers over 1,200 game options, including: Slots (hundreds of titles from leading providers), Live Casino (blackjack, baccarat, roulette with live dealers), Poker (Texas Hold'em and various variants), Sports Betting (Malaysian Super League football, EPL, badminton, cricket, tennis, e-sports and more), Lottery, and Virtual Sports. All categories are accessible from a single city44 account.
Yes. All slot games and casino games at city44 use Certified RNG (Random Number Generator) by independent testing agencies. This ensures every outcome is completely random and cannot be predicted or manipulated by city44 or its players. Our game providers are also subject to regular independent audits to verify that the published RTP rates are accurate.
Log in to your city44 account, select "Sports" from the main menu, then choose the league you are interested in — Malaysia Super League, EPL, La Liga, Bundesliga, or any other international league. Select your desired match, review the available betting markets (1X2, Asian handicap, total goals, both teams to score, etc.), enter your stake in RM, and confirm your bet slip. You can also place in-play bets while a match is in progress.
Some slot games on city44 offer demo mode which lets you play using free credits (not real money) to get familiar with the gameplay before wagering real funds. Demo mode requires no deposit and is available to all registered members. However, winnings in demo mode cannot be withdrawn as real money. Sports Betting and Live Casino are only available in real-money mode.
RTP (Return to Player) is a percentage that indicates how much of the total amount wagered is expected to be returned to players over the long term. For example, a slot with an RTP of 96% means that for every RM100 wagered, an average of RM96 will be returned to players over time. RTP is a long-term statistical measure – it does not guarantee results in any individual session. Most slots at city44 have an RTP ranging from 93% to 97%.
Yes! city44 offers comprehensive live betting on football, badminton, cricket, tennis, basketball and e-sports. Odds are updated in real-time during live matches, letting you bet on a wide range of markets such as next goalscorer, total corners, yellow cards, and more. Make sure your internet connection is stable for the best live betting experience.
city44 offers betting markets for a wide range of popular esports titles, including Mobile Legends: Bang Bang (MLBB), Dota 2, CS:GO, League of Legends, Valorant and other international tournaments. This is an especially popular choice among younger Malaysian players. Betting markets include match winner, set handicap, and total rounds. Check the "E-Sports" section on the city44 platform for the latest tournament schedules.
Go to the "Lottery" section on the city44 platform. Select the lottery type you're interested in, then pick your numbers or use the "Quick Pick" feature for a random selection. Set your bet amount in RM and confirm your ticket. Lottery results are announced at scheduled times, and any winnings are automatically credited to your city44 account — no manual claims required. Visit the Lottery for more details.
Security & Privacy
6 questions
city44 uses encryption 256-bit SSL for all communication between your device and our servers — the same standard used by Malaysia's major banks. Passwords are stored as irreversible hashes. Our security monitoring system operates 24/7 to detect any suspicious activity. Your personal information is never sold or shared with third parties without your consent — read Privacy Policy ours for full details.
Log in to your city44 account, go to "Account Settings" → "Security" → "Two-Factor Authentication". Click "Enable 2FA", verify your phone number, and enter the first OTP to confirm activation. Once active, every login from a new device will require an OTP code sent to your phone. We recommends all members activate 2FA as an effective additional layer of protection.
Contact city44 customer support immediately via live chat or email support@city44.ws and ask our team to freeze your account immediately. Then, change your password from a trusted device as soon as possible. If you suspect any unauthorised transactions, include the details in your report. Our security team will conduct a full investigation and help you regain control of your account. Acting quickly is critical.
The personal data you provide to city44 is used solely for: account management and identity verification (KYC), processing deposits and withdrawals, account-related communications and promotions, and compliance with legal requirements. city44 does not sell or share your data to third parties for marketing purposes. For full details on how your data is used, please read Privacy Policy our comprehensive one.
city44 never asking for your password, PIN, or full payment card details via email, SMS, WhatsApp, or phone. All official city44 communications come exclusively from the domain @city44.ws. If you receive any suspicious communication claiming to be from city44, do not click any links or provide any information. Report it to our support team by forwarding the email or sending a screenshot of the message to support@city44.ws.
A strong password for your city44 account must be: at least 8 characters characters long; containing a combination of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and symbols (!, @, #, etc.); must not contain easily guessable personal information (name, date of birth, phone number); and must be different from passwords used on other platforms. Change your password at least once every 6 months.
VIP Programme & Rewards
5 questions
Every bet you place at city44 automatically accumulates VIP points. The city44 VIP Programme has 5 tiers: Bronze → Silver → Gold → Platinum → Diamond. Each tier unlocks greater benefits, including higher rebate rates, larger withdrawal limits, dedicated VIP support, invitations to exclusive events, and special birthday gifts. Track your VIP progress on your city44 account dashboard. Visit the page VIP Rewards for full details.
city44 Diamond VIP members enjoy exclusive premium benefits: 1.2% daily rebate (the highest in the VIP programme), simplified withdrawal limits, a dedicated personal VIP account manager available 7 days a week, special deposit bonuses at higher rates, invitations to exclusive city44 events, high-value birthday gifts, and priority handling across all customer support matters. The Diamond tier requires a consistent wagering commitment – full details are available on the VIP Rewards.
Your VIP tier is calculated based on your total wagering within the period 30-day rollover. If your betting activity falls below the threshold for your current tier during that period, your VIP level may be adjusted downward. However, VIP points that have already been converted to rebates or rewards will not be clawed back. We recommend staying active to maintain or advance your VIP tier.
Log in to your city44 account and go to the "VIP Rewards" section. Here you can view your accumulated VIP points and redeem them for: cash rebates credited directly to your account balance, additional deposit bonuses, or physical gifts available in our VIP rewards catalogue. The minimum redemption is 500 VIP points. Redemptions can be made at any time with no limit on the number of redemptions.
Yes. Gold VIP members and above get access to priority support line with faster response times (under 5 minutes for live chat). Platinum and Diamond members receive personal VIP account manager who can be reached directly via WhatsApp or Telegram for personalised assistance. VIP Support operates 7 days a week, 16 hours a day.
Technical Support
4 questions
Try the following steps in order: (1) Refresh the page (press Ctrl+F5 or F5); (2) Clear your browser cache and cookies; (3) Try a different browser (Chrome, Firefox, Safari, Edge); (4) Check your internet speed — a stable 4G or WiFi connection is recommended for the best experience; (5) Disable any VPN or proxy that may be slowing your connection; (6) If the issue persists, contact city44 support and provide your device type, browser, and operating system version.
The city44 platform is designed as Progressive Web App (PWA) that works seamlessly through your mobile browser with no separate app download required. Simply open city44.ws in Chrome (Android) or Safari (iOS), log in, and you can add a shortcut to your phone's home screen for quicker access. The experience is on par with a native app, without taking up extra storage on your device.
city44's system automatically saves your game state. If you lose connection during a slots round or while a sports bet is in progress, simply reconnect once your internet is restored and log back in — your game will resume from exactly where it left off. For Live Casino games with a live dealer, any bets placed before the disconnection will still be settled according to the outcome of that round.
An error message during login usually means one of the following: (1) "Invalid credentials" – incorrect username or password; (2) "Account temporarily suspended" – too many failed attempts; please wait 30 minutes; (3) "Please verify your account" – phone verification OTP must be completed; (4) Temporary server error — please try again after a few minutes. If none of the above resolves the issue, contact city44 support with a screenshot of the error message for a more accurate diagnosis.
Can't find the answer you're looking for? city44's Malay-speaking customer support team is available to help you at any time. Reach us via live chat at the bottom-right corner of the platform or email support@city44.ws. Our average response time is under 2 minutes via live chat.
Why Malaysian Players Trust city44
Fast Deposits & Withdrawals
Deposits via Touch 'n Go, GrabPay, DuitNow, and FPX are processed instantly. Withdrawals to e-wallets are completed within 30 minutes to 2 hours. All transactions are in Malaysian Ringgit (MYR), with no delays.
1,200+ Games Across All Categories
Slots, Live Casino, EPL and Liga Super Sports Betting, blackjack, poker, cricket, badminton, e-sports, and lottery — all on one platform optimised for Malaysian players.
256-bit SSL Security
Your data and funds are protected with bank-grade encryption. Our 24/7 monitoring system and 2FA ensure that only you can access your city44 account.
24/7 Malay Language Support
City44's Malay-speaking support team is here for you around the clock. Our live chat average response time is under 2 minutes — no question is too small for us.
Ongoing Bonuses & Promotions
Welcome bonus of up to RM388, daily rebates, an exclusive VIP programme, and seasonal promotions — city44 always has something rewarding on for active Malaysian members.
Responsible Gaming
Self-control tools, deposit limits, self-exclusion, and proactive monitoring – city44 takes player well-being seriously and ensures that entertainment remains safe and balanced.
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Still Have Questions? We're Here to Help!
If you can't find your answer here, reach out to our Malay-speaking city44 support team via live chat. Or, sign up now and experience it for yourself — a welcome bonus of up to RM388 is waiting for you!